FREQUENTLY ASKED QUESTIONS

As all of our pieces are made to order in Sydney with production times of 4-6 weeks.

Once handcrafted, orders are dispatched by express post. For more information regarding shipping please refer here.

Unfortunately due to the nature of our 'made to order' service we are unable to fast track production.

Orders may be cancelled or refunded up to one hour after placing your order.

After this time, unfortunately we are unable to amend the order. If your order has not been dispatched we are still able to amend personal details such as shipping address.

Please contact our Customer Care team here for any amendments.

We accept VISA, Mastercard, AMEX, Shop Pay, Apple Pay and Google Pay.

In most cases, a declined payment is due to insufficient funds, an expired card or security imitations set by your payment provider.

We recommend contacting your payment provider or bank for further assistance. If you continue to experience issues, please contact our Customer Care team here.

For security reasons, we do not facilitate transactions over the phone.

We offer gift cards in set amountshere, Gift cards are valid for three years from the date of purchase. 

We express ship Australian orders with Australia Post free of charge.

Once your order has been dispatched, you will receive a shipment confirmation outlining your order details, delivery details and your consignment reference which you can use to track your order.

Yes, we ship to PO boxes for orders that are dispatched with AusPost Express Shipping.

AUSTRALIA, NEW ZEALAND, AMERICA AND UNITED KINGDOM

Customs duty and tax are not included in our product prices.

Yes, due to the high value of our orders, our delivery services require signature upon delivery.

For Australia Post Express Post shipments, your order will be taken to your local Australia Post outlet and may be collected with photographic identification.

In most cases, the parcel has been delivered and signed for by another person.

Please check with your reception, concierge, office and neighbours before contacting our Customer Care Team here.

All of our pieces are handcrafted to order in our Sydney workshop.

We work with solid 9K White and Yellow Gold.

Our diamonds are sourced from Responsible Jewellery Council accredited suppliers.

Products purchased from our online store are all bespoke. We do not issue refunds for change of mind or incorrect purchase.

Read our Return Policy in full here.

Our studio will gladly repair genuine DANCKERT STUDIOS products purchased through our online store for a repair fee. Please contact Customer Care here to lodge a repair.

Products purchased from our online store are all bespoke. We do not issue refunds for change of mind or incorrect purchase.

Read our Return Policy in full here.

Our studio will gladly repair genuine DANCKERT STUDIOS products purchased through our online store for a repair fee. Please contact Customer Care here to lodge a repair.

All DANCKERT STUDIOS pieces come with a six-month voluntary manufacturer’s warranty. 

Any repairs or modifications made to your DANCKERT STUDIOS jewellery not performed by DANCKERT STUDIOS will void the voluntary warranty.

In addition to this, they come with guarantees that cannot be excluded under the Australian Consumer Law.  Please find the terms of DANCKERT STUDIOS current voluntary warranty against defects and warranty period below as well as your rights under the Australian Consumer Law here.

We operate a repair service at our Sydney workshop and in most cases can repair jewellery to its original condition. 

You will need the original order number and email address used for the order. If not covered under warranty, an estimated cost for repair will be provided and confirmed upon physical assessment. Please contact Customer Care here to lodge your repair request.